FAQs
More FAQs- How quickly can ServiceMaster Restore respond to the emergency situation at my home?
- Why did the technician leave wet carpet on my stairs?
- What is ServiceMaster Recovery Management (SRM)?
ServiceMaster Restore is available to take your call 24 hours a day, 7 days a week, 365 days a year. Depending on the situation and conditions, a ServiceMaster Restore representative will arrive at your home for an initial evaluation within a 2 to 4 hours of receiving the call, or sooner.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
ServiceMaster Recovery Management (SRM) is the commercial large loss division of ServiceMaster Restore. SRM is the nation’s leading provider of immediate disaster relief. Our single mission is to get companies back to business as quickly and safely as possible, no matter the size of the loss or where their business is located.